The Technology Associates’ Employee Spotlight is shining bright this October on Kelly Truex, our latest addition to the Technology Associates Technical Support Team! Cleveland, Ohio grown, Kelly has earned a degree in Computer Networked Systems, as well as logging over a decade of experience in the IT industry.

The Role Of A Support Services Engineer

As a Support Services Engineer at Technology Associates, Kelly’s mission is to support and assist Clients and computer systems with their technology needs. And he couldn’t have said it any better:

“My job is to minimize your technological downtime so you can do your job.”

Kelly is also an active member in the Information Systems Security Association, CompTIA A+ and Network+ certified, and has been a long time electronics enthusiast. We are so pleased to have him on our Technical Support team as a Support Engineer.

Kelly lines up with our core value of expecting the best of our selves and our team through demonstrating stellar critical and analytical thinking and always being able to think on his feet! From troubleshooting and running tests to isolating and diagnosing problems, Kelly’s detail-oriented approach ensures the high level of customer service skills Technology Associates is known for.

He loves learning new ways to provide technical support to clients through answering questions, is a natural self-starter and thrives in working in a variety of environments, hardware and software platforms. Kelly’s drive and dedication to our clients and thorough thinking are what make him such an excellent addition to our Technical Support team.

It's through having amazing team members like Kelly that keep our team and commitment to service shining bright, enabling us to be one of the U.S.'s fastest growing businesses in the country for the third year in a row. If you know of anyone who is an IT rock star; we're always hiring and looking to build our team!